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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Customers have the right to apply for a return within 15 days after receipt. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We do not accept returned items that have been sent back without proper returns requests. Please contact our customer service first: service@missord.com. Please ensure the item(s) is(are) in the original condition, we do not accept a returned item that has been worn, damaged, washed, or altered in any way. If it is a return or exchange caused by the customer, the shipping cost shall be borne by the customer.

If you need to return, please contact our customer service email service@missord.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The ongoing pandemic has caused worldwide delays in shipping. These delays have affected the entire industry, particularly disrupting supply chains for retailers. The MISSORD Store has not been spared from these disruptions, and as a result we are experiencing significant delays in order fulfillment.

Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations.