We take great pride in our reputation for quality. In our website, has detailed size charts for every single item for your reference. But in the unlikely event you have any issues with your order please email us via service@missord.com.

Cancellation

  • Order cancel within 24 hours of payment for a full refund.
  • Once your order is shipped, it cannot be cancelled.

 

WE OFFER 15-DAYS NO-REASON-RETURN SERVICE.


Returns 

 

We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product.
1. Contact our customer service within 15 days of receiving your order. Please include the reason for return and photographs for verification.
2. After receiving return instructions from us, Please return the package using local post within 7 days to the return address we provided to you.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4.Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7.The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
8.To complete your return, we require a receipt or proof of purchase.

Note:
1.Return shipping fees are at the customer's own expense. Freight collect is not acceptable. Original shipping fees are non-refundable.

2.Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.


Refunds 

Once your return is received and inspected, we will email you a notification of receipt.
Most returns are processed within 5 business days after we receive your package.
After we process your refund, the refund will automatically be credited to your credit card or original payment method within 1-3 working days ( (the processing time depends on your payment method and bank).

Exchanges

Issue caused by MISS ORD’s fault(sending wrong item\size), we’ll do full refund or exchanges after our warehouse get goods back, and be responsible for all extra costs.

Issue caused by customer’ fault(ordered wrong item\size, unwanted items), we’ll accept return or exchanges after our warehouse get goods back, but customer will has to responsible for the extra shipping costs.

Firstly,Contact our customer service and provide the reason for the exchange and the size you would like to exchange.

Then, you need send the item(s) you received to us, once we receive the package and check it, then send you the size you want.

Note:

1.Return shipping fees are at the customer's own expense. Freight collect is not acceptable. Original shipping fees are non-refundable.

2.Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@missord.com.

Please contact our Customer service at service@missord.com to get the return address.

If you have any further questions, please contact our customer service team via service@missord.com

Enjoy your shopping! Enter the code when you pay!
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